Consumer Satisfaction

Customer satisfaction is the customer value to the product or service which has provided the level of enjoyment as expected.

The principle of customer satisfaction are:

1. Customer satisfaction is something important.
2. Understand customer expectation
3. Customer choose the right strategy through segmentation, customer satisfaction and then wake customer believed
4. Study the factors that affect customer satisfaction
5. Customer who are loyal customers who want to complain 
6. Provide assurance to customer.
7. Listen to the voice or customer complaints
8. The importance of employee in satisfying customers.
9. Is an exemplary leadership in customer satisfaction.